Payment, Shipping and Return


Payment

1. Accepting major credit cards and payments via PayPal.

2. The price as listed is in USD.

3. After placing your order, you will receive an order confirmation email. If you are using PayPal our merchant name is 'Sun Jiaan'. Please take a moment to review that the details are correct. If there are any issues, email us straight away at hello@theformmaker.com.

Shipping & Delivery

1. We ship worldwide to selected countries. Shipping cost will be automatically calculated at the checkout depending on your geographic location. Please note that couriers cannot deliver to P.O boxes. 

2. Everything is made specially for you in Form Maker’s studio, so please allow preparation time as according to product description prior to shipping. To cancel or change the details for an order, please notify us within 24 hours at hello@theformmaker.com. 

3.  We will assure that your order will be packaged with the utmost care, but we are not liable for lost or damaged packages that may occur. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.

……….......................Standard International Postage...................................

Standard International postage through check out is via CHINA POST, which generally takes within 4 WEEKS to arrive. However due to the customs of each country, it may take 6-8 WEEKS to arrive in certain cases. You can choose to upgrade shipping to EMS EXPRESS, which arrives in approximately 10 BUSINESS DAYS. Please purchase your upgrade here

China orders will be shipped via SF express.

……….......................Shipping Upgrades......................................................

When you purchases over $50USD in one transaction we will automatically upgrade your shipping to EMS express. For orders over $150USD we offer complimentary EMS express shipping services. For even faster delivery, DHL express worldwide delivers within 5 BUSINESS days. Please contact us for a quotation.

 

Refunds and Exchanges

………...............CHINA ORDERS………...............

1. Form Maker products are individually made therefore there will always be variations between pieces. Slight colour differentiation can not be considered as faulty. If unsatisfied with your purchase, returns are accepted within 7 day of receipt.

2. Returned items must be in the same condition as when they were sent to you. Please first notify us via email at hello@theformmaker.com, then include your name and invoice number with your return. Items need to be received and assessed by us to ensure they are in the original condition before a refund can be issued. Please note that shipping charges will not be refunded or reimbursed on return items.

………...............INTERNATIONAL ORDERS………...............

We do not accept returns on international orders, as we can not reimburse international return shipping costs and custom clearance can take up to 8 weeks to return to us with duties implied. If you have experienced issues with the items you have received please first contact us via email at hello@theformmaker.com, and we can help you based on your situation.

Sale Items are non-refundable.